Frequently Asked Questions
What is Sync?
Sync is a digital application targetted at changing the identifiers of your computer allowing you the full privacy that you deserve, stopping anyone from tracking your digital and hardware footprint.
Is it a "one-click" process?
The privacy-protector is fully automatic, but there are some mandatory instructions that you need to follow from our automated bot, staff will also be on-hand if necessary.
What are the requirements?
The requirements vary with each customer, to find out if your computer is compatible please run our compatibility checker. But, we require a USB and an Ethernet connection at all times. If you do not have one of these things and cannot obtain them, then you will be refunded at our discretion.
Is it permanent?
Yes, even if you formatted or change parts in your PC, you will be protected forever.
Does it require formatting my PC?
Yes, it requires a full format of your PC to guarantee a safe privacy protection. You will be required to format after purchasing and using our software.
Can it be detected or patched?
If you have successfully used our privacy protector for more than 3 days, then no, you will never be able to get banned again, unless you decide to cheat of course.
How long does it take?
Key generation is automatic, as well as staff being available on-demand 24/7 to support you throughout the process, instructions take a maximum of 10-15 minutes for advanced users and 20-25 minutes for novice users.
How many times can I protect my privacy?
If you bought Lifetime, then you can protect your PC an unlimited amount of times, if you bought one-time you will only be able to protect once, future re-protections(s) will cost you a sum of $15 per time.
What Windows Version(s) does it support?
Sync supports all Windows Versions except Windows 11 (however we support Windows 11 for both COD, BattlEye, and FiveM games). We do not support custom or stripped versions of Windows, please do not use them as they are not covered under our refund policy.
Can my PC break or get bricked in the process?
No, your PC will be in safe hands at all times as we have multiple fail-safes in place to stop this from ever happening, let the professionals take care of your PC.
Does it work on laptops?
Yes.
What is your refund policy?
If the product is not compatible with your device or if the product does not work with your device, we will issue a full refund. We will only issue refunds on the basis that the product is incompatible or not working with your device. Free re-protections will be provided at our discretion. Maximum refund time is 2 weeks, any attempt to claim a refund outside of this time frame will be voided. Refunds will only be issued using the original payment method used.
What happens if I lose my key?
We are not responsible if you lose your key, nor will we issue a new key in this scenario, if this does occur you may have to re-purchase the product.
What motherboards are supported?
We support everything.
What happens if I fail the protection process?
If you fail the protection process because we unfortunately supplied you with wrong information, you will be compensated with a free re-protection(s) or in some cases a refund at our own discretion. In other cases where you fail the process because you didn't read the instructions correctly, you will not be compensated and will need to purchase a $15 re-protection.
Can I protect my PC so that I won't ever get banned?
No, since Sync is a permanent protector that gives you a new permanent HWID every time you protect, thus not preventing but removing bans. We do not remove account bans.
Will this void my warranty?
Our software will not void any of your hardware warranties, as we are not doing anything that is deemed a violation of the warranty agreement.
What can I do after protecting?
After successfully protecting, you are free to do whatever you would like to your computer and this includes but is not limited to: resetting/formating windows, modifying BIOS settings, purchasing new hardware. Althought we ask that you do not revert any changes we have completed to your device, as to ensure a safe and permanent protection.
