Frequently Asked Questions
What is Sync?
Sync is a digital application targetted at changing the identifiers of your computer
allowing you the full privacy that you deserve, stopping anyone from tracking your digital and
hardware footprint.
Is it a "one-click" process?
The privacy-protector is fully automatic, but there are some mandatory instructions that
you need to follow from our automated bot, staff will also be on-hand if necessary.
What are the requirements?
The requirements vary with each customer, to find out if your computer is compatible
please run our compatibility checker. But, we require a USB and an Ethernet connection
at all times. If you do not have one of these things and cannot obtain them, then you will be
refunded at our discretion.
Is it permanent?
For some games like FiveM, you will be required to open our loader each time before playing, but other than that yes, even if you formatted or change parts in your PC, you will be spoofed forever. You may be required to also load our loader if you do not want to reinstall Windows for games like Call Of Duty or games using BattlEye anticheat.
Does it require formatting my PC?
No.
Can it be detected or patched?
If you have successfully used our privacy protector for more than 3 days, then no, you
will never be able to get banned again, unless you decide to cheat of course.
Can I return to my original serials and undo the process?
Sync saves your original hardware serials so that you can undo the process at any moment of time at your own discretion.
How long does it take?
Key generation is automatic, as well as staff being available on-demand 24/7 to support
you throughout the process, instructions take a maximum of 10-15 minutes for advanced users and
20-25 minutes for novice users.
How many times can I protect my privacy?
If you bought Lifetime, then you can protect your PC an unlimited amount of times, if
you bought one-time you will only be able to protect once, future re-protections(s) will cost
you a sum of €15 per time.
What Windows Version(s) does it support?
Sync supports all Windows Versions.
Can my PC break or get bricked in the process?
No, your PC will be in safe hands at all times as we have multiple fail-safes in place
to stop this from ever happening, let the professionals take care of your PC.
Does it work on laptops?
Yes.
What is your refund policy?
If the product is not compatible with your device or if the product does not work with
your device, we will issue a full refund. We will only issue refunds on the basis that the
product is incompatible or not working with your device. Free re-protections will be provided at
our discretion. Maximum refund time is 2 weeks, any attempt to claim a refund outside of this
time frame will be voided. Refunds will only be issued using the original payment method used.
What happens if I lose my key?
We are not responsible if you lose your key, nor will we issue a new key in this
scenario, if this does occur you may have to re-purchase the product.
What motherboards are supported?
We support everything.
What happens if I fail the protection process?
If you fail the protection process because we unfortunately supplied you with wrong
information, you will be compensated with a free re-protection(s) or in some cases a refund at
our own discretion. In other cases where you fail the process because you didn't read the
instructions correctly, you will not be compensated and will need to purchase a €15
re-protection.
Can I protect my PC so that I won't ever get banned?
No, since Sync is a permanent protector that gives you a new permanent HWID every time
you protect, thus not preventing but removing bans. We do not remove account bans.
Will this void my warranty?
Our software will not void any of your hardware warranties, as we are not doing anything
that is deemed a violation of the warranty agreement.
What can I do after protecting?
After successfully protecting, you are free to do whatever you would like to your
computer and this includes but is not limited to: resetting/formating windows, modifying BIOS
settings, purchasing new hardware. Althought we ask that you do not revert any changes we have
completed to your device, as to ensure a safe and permanent protection.
